My upload hung up at submission time for the Follett Challenge last Friday. I reached out to the contest organizers in a few ways: I sent a Tweet and Facebook message asking if others were having problems too. I filled out the contact form on the contest page. And, I emailed my vendor rep. Within a half hour, I had a response on the Facebook post. They followed up with me on Saturday, and we finalized my submission Monday. I am very thankful for the prompt replies and acceptance of a project that I worked very hard on.
Watch for updates and voting info starting February 8th.
What is the best customer service experience that you have had over social media?